Contact Centers are much more than simply answering or making calls. They are increasingly important in delivering the optimal customer experience. How you communicate and how fast is as important as the information being shared. That means you need to record, measure, and manage performance to ensure the best results.
Fusion’s cloud-based solution provides advanced contact center features and functionality that work seamlessly with Fusion’s cloud voice and data solutions, reducing operational costs and increasing cost savings and efficiency. The solution is rapidly deployed and based on a utility pricing model so that customers can pay as they grow, minimizing upfront costs. Call recording, real-time monitoring and reports are built into the solution, increasing agent productivity without increasing costs.