Options

Every Fusion360 solution includes a suite of company-wide services and the option for add-on services.

Included Services:

CollapseExpandCall Details Records (CDR) Portal

An online portal providing access to call detail records, reports, and call recordings (if enabled).

CollapseExpandVoice Manager Console (VMC) Portal

A portal that enables monitoring of active calls.

CollapseExpandBilling Telephone Number

Local Access number that includes 911 provisioning, Directory Listing, Outbound CNAM, and Outbound ANI setup.

Optional Company Services:

CollapseExpandAccount Codes

Admins can assign calls to specific codes, both verified or non-verified, for tracking purposes or call authorization.

CollapseExpandAudio Conferencing Room

Audio conferencing with reservationless bridge toll-free access (moderator pin, participant pin) for up to 20 participants.

CollapseExpandAudio Conferencing Room (Large Capacity)

Audio conferencing with reservationless bridge toll-free access (moderator pin, participant pin) for up to 200 participants.

CollapseExpandAuto Attendant Service

A la carte auto attendant service sold separately if the Call Flow Manager service is not purchased. This tool includes a customizable menu of options to complete call routing. Includes set up and configuration of call routing tree up to 3 levels deep and 10 levels across. Advanced service is available for call routing needs greater than 3 levels deep and 10 levels across.

CollapseExpandContact Center Service

The Contact Center service allows business agents to receive and queue incoming calls from a central phone number. Using this service, a business can establish technical assistance lines, customer support numbers, or order-taking centers. Includes administration portal for queue management, unlimited queues, ACD Reports, and audio file management.

CollapseExpandCall Flow Manager Service

Advanced call routing management portal. Includes unlimited auto attendants, call hunting groups, geographic and time of day routing, and audio file management.

CollapseExpandCall Recording Service

Provides ability to record calls and access call recordings.

CollapseExpandFax Service

Inbound and outbound electronic faxing service.

CollapseExpandGeographic Routing Service

A la carte geographic call routing service sold separately if the Call Flow Manager service is not purchased. Includes setup and configuration.

CollapseExpandManage Park and Page

The Manage Park and Page service allows a company to delay and queue an incoming call in a temporary parking lot when received from a central phone number. Using this service, a user can establish a specific time frame before sending a call into a voicemail box.

CollapseExpandTime of Day Routing Service

A la carte time of day call routing service sold separately if the Call Flow Manager service is not purchased. Includes setup and configuration.

CollapseExpandVoice Mailbox

Standalone voice mailbox that can be used as a shared or secondary mailbox.

Optional DID Services:

CollapseExpandLocal Numbers

Local number for direct inward dialing.

CollapseExpandEnhanced Local Numbers

Local number for direct inward dialing that includes outbound CNAM setup, ANI, and directory listings.

CollapseExpandCNAM – Inbound

Enables inbound caller name to be received by your employees.

CollapseExpandCNAM – Outbound

Enables outbound caller name to be transmitted to called party.

CollapseExpandToll-Free Telephone Numbers

Secure the inbound toll-free numbers you need for your business. International toll-free numbers from select countries also available.

CollapseExpandOut-of-Market Numbers

Non-local number for direct inward dialing.

CollapseExpandRemote Call Forwarding

Allows all incoming calls to a telephone number to be re-routed to any other number.

CollapseExpandToll-Free Directory Listing

Registration of a single Toll-Free DID (name and/or number) with the National Registry Database.

Optional Employee Add-ons:

CollapseExpandHoteling User Add-on

Enables a user to log in to another phone and utilize it as if it were their primary phone.

CollapseExpandSoftphone Add-on

Enables an employee seat user to use a softphone in addition to a traditional handset. Not required if softphone used as primary device. Requires customer-provided softphone.